LIVIAURA 30-Day Refund & Return Policy

Last Updated: September 7, 2026

At LIVIAURA, we want you to feel confident when shopping with us. If you are not completely satisfied with an eligible purchase, you may request a return within 30 days of delivery, subject to the terms below.

30-Day Return Window

You have 30 days from the date your order is delivered to request a return. Return requests submitted after the 30-day period may not be accepted.

Return Eligibility

To qualify for a return, the item must be unused, unopened, and in its original condition and packaging, including any seals, labels, accessories, or promotional items that were included with the order.

For hygiene and safety reasons, opened, used, tested, sprayed, or otherwise unsealed beauty and personal-care products are generally not eligible for return, including fragrances, skincare, cosmetics, hair-care products, and other personal-care items, unless the product arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, leaking, or incorrect, please contact LIVIAURA as soon as possible after delivery. Include your order number and clear photographs of the item, packaging, and any visible damage.

Once reviewed, we may offer an appropriate resolution, such as a replacement or refund, depending on the circumstances.

Refunds

After we receive and inspect your approved return, we will notify you of the outcome. If approved, your refund will be issued to your original payment method.

Please allow additional processing time for your bank, credit-card company, or payment provider to post the refund to your account.

Original shipping charges are non-refundable, except where required by law or when the return results from an error by LIVIAURA.

Return Shipping

Customers are responsible for return shipping costs for returns based on preference, such as changing your mind or ordering the wrong item.

If the return is due to an item being damaged, defective, or incorrectly shipped by LIVIAURA, we will provide return instructions and, where applicable, cover reasonable return shipping costs.

We recommend using a trackable shipping service when returning an item. LIVIAURA is not responsible for return packages lost or damaged before they are received by us.

Non-Returnable Items

For health, hygiene, and safety reasons, certain products cannot be returned once opened or used. We may also decline returns involving:

Opened, used, altered, or damaged products not caused by LIVIAURA
Products with broken or removed hygiene seals
Gift cards
Final-sale or clearance items specifically marked as non-returnable
Items returned without their original packaging or included components

This does not limit any rights you may have under applicable consumer-protection laws.

Exchanges

We do not guarantee direct exchanges. If you would like a different product, shade, fragrance, or variation, you may return an eligible item according to this policy and place a new order.

Cancellations

Orders may only be canceled before they enter processing or shipment. Once an order has been processed or shipped, it must follow the standard return procedure.

How to Start a Return

To request a return, contact LIVIAURA Customer Support and provide:

Your full name, order number, item(s) you wish to return, and reason for the return.

Do not send a return without first receiving return instructions from LIVIAURA.

Contact Us

For questions regarding returns, refunds, damaged products, or your order, please contact:

LIVIAURA Customer Support
Website: www.liviaura.com
Email: support@liviaura.com

LIVIAURA reserves the right to update this policy from time to time. Nothing in this policy excludes or limits consumer rights that cannot legally be excluded or limited.