Shipping policy

LIVIAURA Shipping Policy

Last Updated: September 7, 2026

At LIVIAURA, we are committed to getting your beauty essentials to you safely and as quickly as possible. Please review our shipping policy below before placing your order.

Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully confirmed.

Orders placed on weekends or holidays may begin processing on the next business day. During holidays, promotions, or periods of high order volume, processing may take slightly longer.

5-Day Shipping

Our standard shipping goal is delivery within up to 5 business days after your order has been processed and shipped.

Please note that the 5-business-day timeframe is an estimated delivery window and is not a guaranteed delivery date. Delivery times may vary depending on your location, carrier operations, weather conditions, holidays, or other circumstances outside our reasonable control.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation with tracking information when tracking is available.

Please allow some time for the shipping carrier to update the tracking information after your package has been dispatched.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your address before submitting your order. LIVIAURA cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Additional shipping charges may apply if an order must be reshipped because of an incorrect or incomplete address provided by the customer.

Shipping Delays

While we work to have orders delivered within our estimated timeframe, occasional delays may occur because of:

Severe weather or natural disasters
Carrier delays
Holidays and high shipping volumes
Incorrect or incomplete addresses
Transportation disruptions
Other circumstances outside LIVIAURA's reasonable control

We appreciate your patience if an unexpected carrier delay occurs.

Lost or Missing Packages

If your tracking information shows unusual delays or your package has not arrived within a reasonable period after the expected delivery date, please contact LIVIAURA Customer Support.

We will review the available tracking information and assist you with the appropriate next steps.

If tracking shows a package as delivered but you cannot locate it, please check around the delivery location, household members, neighbors where appropriate, and the shipping carrier before contacting us.

Damaged Packages

If your order arrives damaged, please contact us promptly and provide your order number and clear photographs of the product and shipping packaging.

Eligible damaged or defective items will be handled according to our Refund & Return Policy.

Multiple Shipments

Some orders may be shipped in multiple packages. If this occurs, packages may arrive on different days and may have separate tracking numbers.

Shipping Fees

Applicable shipping charges will be displayed during checkout before you complete your purchase.

Any free-shipping promotions may be subject to minimum purchase requirements, geographic restrictions, or other promotional conditions.

Contact Us

For questions about shipping, tracking, or delivery, please contact:

LIVIAURA Customer Support
Website: www.liviaura.com
Email: support@liviaura.com